Terms & conditions

By placing a booking with the Hop Merchant’s House, you (the lead guest) agree to the following terms and conditions.

Full payment is required to secure any reservation.

We have a self-access door code system. Personal codes will be sent on the morning of arrival along with directions by car and train.

Check in is from 3pm – Check out by 10am

If a booking is cancelled up to 7 days prior to the first day of the reservation, by the guest, a full refund will be given. No refund can be given after this date.

Non arrival guests, who are unable to attend, for whatever reason, a refund will not be given.

We reserve the right to cancel any booking, if deemed necessary, a full refund will be given.

The maximum number of guests permitted per room should not be exceeded at any time.

Wi-Fi internet access is provided free of charge and intended for general use.

Any damage or breakages should be notified by the guest prior to check out. Any damage or breakages may be charged to the guest to cover replacement or repair costs. If the lead guest is not the person taking occupation, the responsibility remains with the lead guest.

Pets are not allowed, under any circumstances throughout the accommodation.

Smoking and vaping are not allowed anywhere inside the building.

Smoking and vaping are allowed on the roof garden only.

For the comfort of guests in rooms Olicana and Goldings, access to the roof garden is between 8am and 10pm.

It is expected that all guests respect the privacy, comfort and peace of all other guests at all times. We reserve the right to terminate a booking with immediate effect and without refund, if any guests do not honour this agreement.